Help Center

To protect the precision seals and keep the Tritan™ components crystal clear, we strongly recommend a quick hand wash with warm, soapy water. High-heat dishwasher cycles can degrade the materials over time, so a 60-second rinse under the tap is best.

No need! Warm water and mild soap are perfect. Please ensure water temperature stays below 70°C (158°F) to prevent warping the juicing components.

Our juicers are tuned for fresh extraction. Frozen ingredients are as hard as rock and can damage the cold-press auger. For cold drinks, we recommend juicing fresh fruit first, then pouring it over ice.

For the EasySqueezy and ImmunoBoost, you can drop in whole ingredients as long as they fit the 7.5cm chute (like apples or peeled oranges). For fibrous veggies like celery or stringy ginger, chopping them into 3cm chunks helps extraction and prevents clogging. For Juice2GO, simply cut your citrus in half.

Likely not! This is usually the safety sensor engaging to protect the motor. If it's a slow juicer: Press the "Reverse" (R) button for 3-5 seconds to dislodge any stuck produce. If it's Juice2GO: Ensure it is plugged in and check that the lid is securely aligned.

These machines are powerful! To keep the motor healthy for years, we recommend juicing for up to 20 minutes at a time (ImmunoBoost) or 10 minutes (EasySqueezy), which is plenty of time to make juice for the whole family. Let it cool down briefly between batches.

You can track your order using the link sent to your email immediately after purchase. EU orders typically arrive in 2-4 business days via our Express partners.